Customer Privacy Notice
Sean Charman Physiotherapy Customer Privacy Notice
​
This privacy notice tells you what to expect us to do with your personal information.
​
Contact details
​
What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
-
Name, address and contact details
-
Gender
-
Date of birth
-
NHS/HSC/CHI number
-
Emergency contact details
-
Health information (including medical conditions, allergies, medical requirements and medical history)
-
Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
-
Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
​
We also collect the following information to provide patient care, services, pharmaceutical products and other goods:
-
Health information
​
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
​
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
-
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
-
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
-
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
-
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
-
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
-
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
-
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
​
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
​
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Legitimate interest:
-
-
To aid diagnosis and gain insight into possible contraindications to treatment and assessment.
-
​
Where we get personal information from
-
Directly from you
​
How long we keep information
We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
-
All data will be kept for a minimum of eight (8) years from when you no longer require our service or are discharged as client/patient from our care.
-
All data for children under the age of 18 years of age will be kept until they reach 25 years of age i.e. a minimum of seven (7) years.
-
This is line with regulatory arrangements for keeping medical and healthcare data in England and Wales.
Who we share information with
Others we share personal information with
-
Other health providers (eg GPs and consultants)
-
Organisations we need to share information with for safeguarding reasons
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
-
you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
-
we have a legal requirement (including court orders) to collect, share or use the data;
-
on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
-
If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
-
If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
How to complain
​
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
29 August 2024